Support

We're here when it matters most.

Security questions don't wait. Reach the Certynd AI team through the channel that fits your urgency, or start with our knowledge base and integration guides.

Email support

Reach our team at support@certynd.ai. Responses within 24 business hours.

Security incidents

Active exploit or breach? Contact our incident line at incident@certynd.ai. Priority triage 24/7.

Enterprise chat

Pro and Enterprise customers get dedicated Slack or Teams channels with named engineers.

Documentation

API references, integration guides and best-practice playbooks for every supported network.

Status page

Real-time platform health, incident history and scheduled maintenance windows.

Community

Join researchers, developers and security engineers building on Certynd AI in our community programs.

Responsible disclosure

Send vulnerability reports to security@certynd.ai. Acknowledged within 24 hours.

Onboarding

White-glove onboarding for enterprise plans — from integration to first alert in under two weeks.

Billing

Questions about invoices, plan changes or payment methods? Reach billing@certynd.ai.

Open a ticket

Tell us what you need — we'll take it from here.

Every support ticket is triaged by a Certynd AI engineer. Include as much detail as you can — logs, transaction hashes or contract addresses help us respond faster.

  • Generalsupport@certynd.ai
  • Incidentsincident@certynd.ai
  • Response timeUnder 24 business hours
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